Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
I’ve owned my home for more than 18 years, I wish I knew about Tritan plumbing and the quality staff that work there. Specifically, I’m referring to Renae and Jonathan. From the outset Renae was quick to make me feel welcomed and displayed genuine concern for my issue. Little did I know, she would check on me throughout the day to make sure I was pleased. That’s stellar customer service!!! She took my information and immediately set up an appointment with Jonathan—who I now refer to as “superstar-extraordinaire-fixer-of-all-things-water related!!!!” Seriously, I had been fretting about my kitchen and basement sink for months I didn’t think anyone could fix it without tearing out my walls or charging me thousands of dollars. Along came Jonathan, he assessed my situation and said “oh yeah, I can fix that!!!” Lost for words I just did a quick happy dance! In less than 2 hours he completely fixed my problems and charged me a fair price that included a 10% membership discount that further reduced the price—what a deal!! I’ve never been so impressed by such excellence and professionalism!!! Excited to get more stuff fixed at a reasonable price—I hired him to return the very next day to fix another water issue! He arrived on time, went straight to work and fixed my problem in less than an hour! Jonathan went above and beyond what most people would have done! I will ALWAYS work with Tritan plumbing. ALWAYS!